Backorders

New Policy Update effective 12/08/2007.  Please make note of the changes:

To help prevent problems and improve customer relations, we have developed a page just about backorders:

Products unavailable at the time of order go on back-order status. Products on back order are noted by a "B.O." on the invoice. They are also highlighted for you to see clearly with a note on the bottom of the order to let you know their status. When the item becomes available, it is shipped with the next order from that account. If no new order is placed within five days, the back-ordered products will be shipped separately. Back-ordered products are billed and paid for with the original order UNLESS the backorder will be lengthy, at which we will only bill for what ships and notify you when the item is back in stock for you to reorder. Most backorders shipped separately do not get charged additional shipping, however if the items are heavier and the shipping charged at time of order is around half or higher to ship the backorder, we may need to contact you regarding additional shipping monies.  Each case is handled differently.