Backorders

New Policy Update effective 10/12/2009.  Please make note of the changes:

To help prevent problems and improve customer relations, we have developed a page just about backorders:

Natural Solutions operates two sites, so it is very difficult for us to keep both of them up to date daily. We try our best however, updating it frequently before end of day. If your order would have an item that we would discover is out of stock, we will inform you thru email right away as we process it. You may choose to have us order it in and ship it when it becomes available, or choose a substitute item or simply cancel the item with full credit to your card. We do apologize for that inconvenience.

Please know that we do charge for backordered items unless you cancel the item. The monies hold your request for the item so it is guaranteed to you first. This has been our policy for many years. It is a standard practice among retailers. All backordered items do not incur additional shipping charges. If a customer would wish to add to their backorder they may do so, paying for the add on only. Customers can also choose to have us ship all their items together once the out of stock item arrives.

We truly value your business. If we can expedite more quickly the item to get to you sooner, we will do so. We make every effort to have what you want in-stock, but please know we do offer special order shades which are not as popular. So in order to keep fresh stock for you, we do choose to order those shades in with our next inventory purchases with those vendors. You may order ahead for items such as these so you can receive them when your needing to. This is part of our specialized service as many retailers refuse to offer these shades or products to the public.