New Policy Update effective 10/08/2008.  Please make note of the changes:

To help prevent problems and improve customer relations, we have developed a page just about undelivered, lost or stolen packages:

LOST ORDERS
Domestic Shipment

First Class, Parcel Post and Priority Mail shipments cannot be traced unless customers request delivery confirmation, signature confirmation or express shipment at the time of order. Natural Solutions automatically adds delivery confirmation to all orders over $20.00. NS adds insurance with orders over $100.00.

First Class and Parcel Post shipments without the request of these tracking services: If 30 business days have transpired since the order was shipped, NS will attempt to verify that the order has been returned, and may reship the package.

Priority Mail shipments without the request of these tracking services: If 15 business days have transpired since the order was shipped, NS will attempt to verify that the order has been returned, and may reship the package.

If a service was requested at time of order: If a delivery confirmation number, insurance or any other service requested for your order was given, this information will be important to make your claim.  We will immediately track your package thru the www.USPS.com website.  That information can be immediately forwarded to you thru email or by phone.

If your order was confirmed delivered and you still claim it wasn't, than you must inform the USPS immediately after getting the delivery confirmation number or other tracking number from us. Customers must be responsible for the package's safety once delivered. We are not responsible for theft. We suggest that to be safe, you email us regarding signature confirmation, 2nd day air, delivery confirmation and other services that may assist your package arriving safely at the time of order. 

In the event of an emergency, NS can ship and bill a duplicate order prior to the tracing process. Credit is applied for the original order when it is returned to NS Home Office.

Neither NS nor any shipping carrier it uses is responsible for any delays in product shipments caused by circumstances beyond their reasonable control, including interruptions or delays due to war, terrorist attacks or natural disasters.

Other Charges

NS will access a $5 reshipping fee (or any greater amount UPS or another carrier bills NS) for non-deliverable orders that are due to the ordering Customers error. When applicable, this reshipping fee will be added to the cost of the order. The reshipping fee will be charged in any of the following situations:

• The ordering customer moves without giving NS prior notification of the new address, and the order is placed for delivery to the old address.
• The ordering customer provides NS with an incorrect address for a drop shipment, phone or internet order.
• If USP was requested at the time of order, UPS is forced to correct the address.
• If USP was requested at the time of order, UPS is forced to reroute the order.

International Orders

NS recommends that all international customers choose Global Priority Mail or Express when making their purchases to insure that tracking or claims can be made if a purchase is not delivered.  If you have not chosen these methods, NS can not be responsible for lost or stolen packages once shipped.  Because many like the cheaper rate of first class international, NS has chosen to purchase a Certificate of Mailing to show proof of shipment on these packages.  First Class International shipments can typically take 30 days to delivery depending upon the location it is traveling too.  If you are worried about your package and you have used global priority or global express delivery, please contact our office immediately to begin tracking and possible claim.