How do I return an item?
New Policy Update effective 12/15/2018. Please make note of the changes:
Natural Solutions Return Policies
Please note that you will be asked to verify that you have reviewed and agree to our Return Policy prior to a return authorization. Please read our policy below:
All returns must be pre-approved. Please call 877-232-5359 OR 330-337-0703 to get authorization. Returns must be made within 15 days of receipt. To return your products please include the invoice with your return and ship to the address below AFTER approval is given. We suggest you ship via a traceable service to ensure delivery. Natural Solutions reserves the right to apply a 15% restocking fee for returns. Our return policy is structured around our sample program. We recommend ordering samples in enough quantity to assure your preference, likeness, etc. Please note that Rejuva does not permit us to sell samples so we can only accept unused, unopened and sealed in original condition returns of this brand once approved for a return. Please note that we reserve the right to refuse returns (or future purchases) should returns become excessive. IMPORTANT NOTICE: If you are new to our products, we encourage you to limit your purchase to one unit of the same product, as only one may be returned for a refund if qualified. If you are having difficulty finding the right shade, please let us know. We will be happy to make suggestions. We will do our best to assist you in making the right choices. Also, if you have a favorite shade that you would like us to match, please contact us for assistance.
Return Address: Natural Solutions, address: 465 E State Street, Salem, OH 44460
Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges**. The credit will appear on your bank statement within 1-2 billing cycles. If payment was made with a gift card, see below for details. The following are the rules for returns:
Qualifications for returns:
Items/Packages not qualified for returns:
International Customer Returns: We apologize, but we can not take returns from International customers accept if an item is shipped by mistake or defective. Special arrangements for that customer will be made per incident. Due to the length of time a package will be in route, there is no way for us to know if a package was kept in a condition worthy of resell. Therefore, returns on the basis of duty tax are not accepted.
Returns on orders that received free shipping due to their order qualifying for free shipping at check out:
If a return is received on an order that received free shipping due to the package qualifying for free shipping, Natural Solutions will deduct the shipping amount that would have been applied in the refund if the value of the order goes below the $75 (or whatever free shipping offer it was at the time) threshold that gave it free shipping. So if you return an item retailing $9.99 and this return brings your order below the qualifications for free shipping, we will deduct what would have been charged for shipping from the $9.99 and refund you the difference. This policy has been in place since August 1, 2013.**
Gift Card Returns:
The Natural Solutions Gift Card itself cannot be returned or redeemed for cash (except for where required by law). If you would like to return an item that was purchased by a Natural Solutions Gift Card, your refund will be credited via an in-house credit.
There are no refunds, exchanges or store credits on any clearance item. No exceptions please.
Products damaged during shipment
All products are carefully inspected by Natural Solutions prior to shipment. If you receive damaged goods, please contact us immediately (within 15 days of receipt of product) to organize an exchange. In the unlikely event an item is defective, please notify us immediately (within 15 days of receipt of product) to organize an exchange. Requests for exchanges for a different item are not allowed.